Case Study
Recovery

Strengthening Housing Pathways for Asylum Claimants

Hospitality Training Action 75

A sector-led initiative to link work, housing, and stability for asylum claimants.

Despite securing steady jobs, many asylum claimants in Toronto remain in shelters due to high rents, landlord barriers, and fragmented services. HTA 75 partnered with Opus Group to tackle this challenge through the HOME initiative.

Challenge

How do you ensure asylum claimants can access stable housing when they are already working in good jobs - but still living in shelters?

Approach

Opus Group partnered with HTA 75 to align employment, housing navigation, and landlord engagement into coordinated pathways - designed with and for asylum claimants.

Outcome

Pilot-ready solutions that reduce shelter reliance, open landlord doors, and build sustainable housing pathways for working newcomers.

Context & Challenge

In Toronto, many asylum claimants are doing what’s often described as the “right steps” toward integration - securing steady jobs and contributing to the local economy - yet remain in the shelter system. Even with income from regular employment, they face high rents, restrictive application processes, discrimination, and a lack of coordinated housing support.

Stable housing is not just a marker of successful settlement - it’s a prerequisite for sustaining employment, building community connections, and achieving long-term stability.

Key issues:

  • Employment does not translate into stable housing for many claimants.
  • Wages rarely cover market rents.
  • Landlord requirements (credit history and rental references) block access.
  • Employment, housing, and settlement services operate in silos.
  • No case management following people from work entry to housing stability.

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Policy Response

The Housing Opportunities for Migrant Equity (HOME) initiative is led by HTA 75 - a hospitality sector labour-management partnership - in collaboration with Opus Group, government, and community stakeholders. Building on HTA 75’s success in creating a sectoral workforce hub that connected thousands of workers to good jobs and training during and after the pandemic, the project now focuses on closing the housing gap for those already employed.

The strategy centres on:

  • Embedding housing navigation and landlord engagement alongside job placement.
  • Creating transitional and bridge housing options linked to employment.
  • Coordinating case management across shelter, employment, and housing services.

Incentivizing landlords through rent guarantees, insurance, and tenant support.

Implementation & Results

The project is currently in the design and testing phase, with integrated, pilot-ready solutions taking shape through cross-sector collaboration. These solutions will:

  • Support asylum claimants secure housing rentals and navigate landlord requirements through a dedicated guarantor program.
  • Identify ways to expand and scale existing affordable housing models, such as home sharing, to better meet the needs of asylum claimants.
  • Explore the development of a shared vision for addressing current system gaps while building a nationally coordinated strategy for asylum claimants.
  • Strengthen policies and processes to streamline information sharing and service delivery.

Multi-sector partners are committed to piloting these solutions in 2025.

Why It Matters

This project shows how an industry-driven, community-partnered approach can address one of the most persistent gaps in newcomer integration - the inability to convert job success into housing stability. By centering housing in employment pathways, jurisdictions can reduce shelter demand, improve workforce retention, and deliver on integration goals.

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